Shipping policy
Shipping Policy
Last updated: July 2026
At Pet Is Human, we're committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.
Order Processing
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times are separate from shipping times.
Shipping Times
Estimated delivery times are:
United States
- Standard Shipping: 7–10 business days
Please note that these delivery times are estimates and are not guaranteed.
Shipping times may vary depending on your location, weather conditions, carrier delays, holidays, or other unforeseen circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout unless a free shipping promotion is available.
Any applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number.
You can track your shipment at any time using the tracking link provided in your shipping confirmation email.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order.
Pet Is Human is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided by the customer.
Delayed Shipments
While we do our best to meet estimated delivery times, delays may occasionally occur due to:
- Severe weather
- Carrier delays
- Customs inspections
- High shipping volumes
- Other unforeseen events beyond our control
We appreciate your patience and understanding in these situations.
Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it, please:
- Check around your delivery location.
- Ask neighbors or household members.
- Contact the shipping carrier.
If you still cannot locate your package, please contact us at:
We will do our best to assist you in resolving the issue.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
Our support team will review your request and provide an appropriate solution.
Shipping Restrictions
At this time, we primarily ship within the United States.
Availability may vary depending on your location.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Pet Is Human
Email: hello@petishuman.com