Refund policy

Return & Refund Policy

Last updated: July 2026

At Pet Is Human, we're committed to providing high-quality products and an exceptional customer experience. If you're not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We proudly offer a 30-Day Money-Back Guarantee on all eligible purchases.

If you're not satisfied with your order, you may request a return within 30 days of the delivery date, provided the item meets the eligibility requirements below.

Eligibility for Returns

To be eligible for a return and refund:

Your request must be submitted within 30 days of delivery.
The item must be unused, unopened, and in its original packaging whenever possible.
Proof of purchase (your order number) is required.
Opened, used, or partially consumed products are not eligible for a refund.
Products that have been intentionally damaged or misused are not eligible for a refund.

How to Start a Return

To request a return, please contact our Customer Support team at:

Email: hello@petishuman.com

Please include:

Your full name
Your order number
The reason for your return
Photos of the product if applicable

Our support team will respond within 1–2 business days with further instructions.

Return Shipping

If your return request is approved, you are responsible for all return shipping costs.

We recommend using a trackable shipping service, as Pet Is Human is not responsible for returned packages that are lost or damaged during transit.

Return shipping costs are non-refundable.

If your return is due to our error (such as receiving the wrong item or a defective product), we will cover the return shipping costs or provide an appropriate solution at our discretion.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Original shipping charges paid at checkout are non-refundable, except in cases where the return is the result of our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include clear photos of the issue so we can review your request promptly.

Depending on the situation, we may provide:

A replacement
A full refund
A partial refund

at no additional cost to you.

Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been shipped, it can no longer be cancelled.

Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used products.
Partially consumed products.
Products intentionally damaged after delivery.
Requests submitted more than 30 days after delivery.
Gift cards (if applicable).

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Pet Is Human